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Why Buy Compatible?

The following "FACT SHEET" will explain in detail the information consumers need to make an educated decision regarding the purchase and use of re-manufactured or Compatible Printer Toner and Inkjet Cartridges to save Money and help protecting our Environment.

Note, even though this report was produced in USA, the facts and the procedures apply to Canada as well.

Buying remanufactured toner cartridges and recycling empty cartridges are easy ways to reduce the environmental impact of these products while saving substantial amounts of money. Any office equipment that uses a toner cartridge, rather than requiring toner to be added to the machine, should be able to use a remanufactured toner cartridge. Many toner cartridge remanufacturers both supply customers with remanufactured toner cartridges and collect spent cartridges.

This Fact Sheet provides important information for those wishing to purchase remanufactured toner cartridges. Read and learn about:
• General information on remanufactured toner cartridges (including their environmental and economic benefits.
• Case studies of organizations that have reduced costs by purchasing remanufactured toner cartridges
• Tips on evaluating remanufacturers
• How to get the best performance from your toner cartridges
• Sample bid specifications
• Steps for success

Remanufactured Toner Cartridges — General Information

When remanufactured by reputable companies exercising good quality control, remanufactured toner cartridges will perform as well as, or better than, new cartridges. Almost all suppliers will guarantee that the quality of their remanufactured toner cartridges will match or exceed that of an original equipment manufacturer (OEM).
Remanufactured toner cartridges should not damage the copy machine or printer. Printer damage resulting from a defective toner cartridge is rare and usually very minor. A properly remanufactured cartridge is no more likely to cause damage to a machine than a new cartridge.
Additionally, antitrust legislation prohibits copier and printer manufacturers from voiding their warranties when remanufactured toner cartridges are used in their machines.

Remanufactured Toner Cartridges

The Remanufacturing Process
In general, used cartridges undergoing remanufacturing are first disassembled and the parts inspected. Key parts include the drum, corona wire assembly, wiper blade, and roller. Worn or defective parts are replaced, and the cartridge is cleaned, refilled, and reassembled. Toner cartridges can be remanufactured several times.

Remanufactured toner cartridges save money. Remanufactured cartridges cost 30% to 60% less on a per copy basis than non-remanufactured cartridges. Some cartridge remanufacturers will accept used cartridges at no cost, or even buy them back or provide a credit, depending on the model, therefore saving you even more money.

Environmental Benefits
97% Recyclable
The typical used toner cartridge weighs about 3 pounds and is composed of 40% plastic, 40% metal, and smaller percentages of rubber, paper, foam, and toner. The plastic is made of engineering-grade polymers and takes at least 1,000 years to decompose. However, approximately 97% of these combined components can be recycled and reused.

Conserves Resources
Accordingly, using remanufactured toner cartridges reduces pollution and waste by minimizing the amount of materials, such as plastic, steel, aluminum, and rubber, disposed of in landfills. It also
conserves natural resources by eliminating the need for virgin materials used to make new cartridges. For each pound of new material used in remanufacturing, 5 to 9 pounds of virgin materials
are conserved.

Saves Energy
Using remanufactured toner cartridges also saves energy. Approximately 3 quarts of oil are burned in the production of a single new toner cartridge. A used toner cartridge can be remanufactured
up to four times, depending on its type and condition, thus potentially saving up to 12 quarts of fuel.

Evaluating Re-Manufacturers
Most remanufacturers are reliable and provide quality toner cartridges that meet or exceed OEM standards. Some companies, however, simply drill a hole in the side of the cartridge and refill it with toner, failing to clean and repair broken parts. These “drill and fill” operations do not produce quality remanufactured toner cartridges. Also be aware that some products perform better than others. It is important to get references from suppliers and test several products before purchasing significant quantities of any model or brand.

Compatibles vs Remanufactured?
You may hear or see the term "compatible" toner cartridges. Compatible cartridges, according to one vendor's website, are manufactured by third party companies (companies other than the original maker of your equipment) which specialize in after-market products. Compatible toner cartridges use new or mostly new parts but beyond that, the definition is unclear. Some vendors believe compatibles are the same as remanufactured. Others believe compatibles are not the same as remanufactured asserting they contain all new parts (though not OEM parts), except perhaps to reuse the plastic case. Since there is no consensus on this term, clarify with your vendor how their toner cartridges are made to ensure you are getting what you want.
See Appendix A at the end of this Fact Sheet for a listing of remanufactured toner cartridge suppliers.

Case Studies
City and County of San Francisco
Each year, various departments in the City and County of San Francisco purchase over 3,600 compatible or remanufactured toner cartridges from a number of sources. One department successfully uses remanufactured toner cartridges from their office supplier.

King County, Washington, is another department that has had very good results with the compatible toner cartridges from Uptime Resources.  Since 1991, King County has successfully used remanufactured toner cartridges in all departments. In 2001, King County purchased 4,765 remanufactured toner cartridges at a cost of approximately $155,500. Since the cost of these cartridges is approximately one third that of new cartridges, these purchases saved the county $300,000 in that year alone.

Jenkins Athens Insurance, Concord and Sacramento, California
In 2002, Jenkins Athens Insurance purchased 156 remanufactured toner cartridges and saved approximately $3,500, spending 17% less compared to the cost of the same new cartridges.

Oakland Unified School District, Oakland, California
In 2002, the Oakland Unified School District purchased 178 remanufactured cartridges and saved over $2,700, approximately 33% off the price they were paying for new cartridges.

University of California, Berkeley
For the last five years, one computer lab department has successfully used over 1,000 remanufactured toner cartridges. They have been pleased with their vendor's products as well as their customer service.

Toner Cartridge Tips
Printing problems are generally caused by either a printer malfunction or a toner cartridge malfunction. The following tips can ensure good toner cartridge performance or help determine the cause when a problem arises.

Troubleshooting: The best way to determine whether a problem is caused by the toner cartridge or the machine is to replace the cartridge with one that you know is working well. Or you can switch the cartridge to another machine. If changing the toner cartridge corrects the problem or the problem follows the cartridge to another printer, then the cartridge is most likely defective.

Maintain Equipment: Clean copy machines and printers frequently according to the instructions on your equipment.

Use dry paper:
Since paper absorbs moisture, try replacing the copier paper with clean, dry paper.

Keep packaged until use:
Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2.5 years. The shelf life of a cartridge in an opened package is approximately six months.

Handling: When handling a toner cartridge, never touch the drum surface and always protect it from light. Place empty cartridges back in the protective foil bag.

Do not expose cartridges to cold or hot temperatures or extreme humidity.


The term "remanufactured" includes, at a minimum, the following:
  • Assessment to determine if the toner cartridge can be remanufactured.
  • Complete disassembly of toner cartridge to thoroughly clean and check all internal and external components against the original manufacturer's specifications. Worn, damaged, or end of life-cycle components should be replaced.
  • Replacement of the original OEM drum with a new drum (which may include an extended life-drum). If the returned toner cartridge is equipped with an extended-life drum, vendor shall inspect it, clean it, or replace it with a new extended-life drum or new after market drum.
  • Replacement of all seals with an OEM-type heat seal, card seal, or pressure sensitive seal.
  • Replacement of the primary charge roller (PCR) with a re-coated or new PCR.
  • Replacement of wiper blade meeting OEM specifications or the latest remanufactured toner cartridge industry standards
  • Replacement of any parts not meeting OEM specifications or the latest remanufactured toner cartridge industry
  • Filling of toner cartridge meeting OEM specifications or the latest remanufactured toner cartridge industry standards
  • Chemically cleaning or replacing the corona wire assembly (where applicable).
  • One fuser wand (where applicable) with high temperature resistant felt wiper and one cotton swab shall be provided with each toner cartridge.
  • The hopper shall be filled to capacity with new toner meeting or exceeding OEM standards.

  • vendor shall clearly label each toner cartridge with the manufacturer's/supplier's name and cartridge model number.
  • Each toner cartridge shall be packaged in an anti-static moisture proof bag and either heat-sealed or zip-locked, meeting or exceeding OEM standards. The cartridge shall then be placed in a protective cradle prior to being packaged in an external carton.
  • The external carton and packaging of the toner cartridge shall protect the cartridge from damage during shipping.
  • Packaging for the toner cartridges shall be constructed to permit users to re-package spent cartridges for return to vendor.
  • The external carton or an internal shipping invoice shall identify toner cartridge type (make and model), the vendors name, address and telephone number, and the purchase order number. All cartridge boxes or internal shipping invoices will also bear the date of remanufacture and use by date for shelf life and inventory purposes.
  • All cartridges are to be tested after remanufacturing by installing the cartridge in an applicable printer, running and inspecting test copies. It is desirable that a copy of a test page be included with the finished product.

  • All defective toner cartridges will be returned to the vendor at vendor's expense. vendor shall supply pre-paid mailing labels, or shall pick up defective cartridge(s) at the buyer's location.
  • A diagnostic analysis shall be performed to determine the cause of the problem for any toner cartridge returned by the buyer.
  • The diagnostic analysis report shall be delivered to the buyer within ten (10) business days.
  • If the analysis determines that the toner cartridge failed, a replacement remanufactured cartridge shall be provided at no expense to the buyer within ten (10) business days from completion of analysis. Replacement cartridges shall be properly marked as replacements and identified by the purchase order number.
  • If the buyer has continued uncorrected problems with a particular model, or if there are page yields consistently below OEM standards or approved manufactured toner cartridge industry standards, the buyer may cancel the cartridge model from the contract.
  • If the toner cartridge defect rate exceeds three (3%) percent of all cartridges utilized within any six-month period, the buyer reserves the right to cancel the contract.
  • The vendor shall warrant the remanufactured toner cartridges against defects in material and workmanship for a minimum of one year from the date of manufacture.

  • The vendor shall ensure that remaining toner in used cartridges is recycled or disposed of in a manner that complies with all environmental and human health and safety laws.

The vendor shall provide telephone and email customer support to buyer's personnel as required.

Steps for Success
Changing to new products and purchasing practices can take time. Businesses and governments that have successfully made the transition to buying more environmentally friendly products have identified two strategies for making the switch easier:

1. Include people who actually use the products being purchased in the
decision-making process.

2. Be willing to retest your products as new brands and types become available. Remember, when you take environmental attributes into account in your purchasing decisions, you are helping to save money, create a safer and healthier environment and workplace, and close the recycling loop by buying products made from remanufactured materials.

Why buy compatible ink cartridges?

Stretching our finances has never been more important as we scour the marketplace for bigger and better savings. Whether we seek to save money on our weekly grocery shop, our energy bills or our car insurance every little saving helps so why spend more than we need to on printing ink?

Extremely expensive, the ink cartridge when it needs replacing tends to fill me with the same feeling of dread as observing a tax bill landing on the hallway carpet.

If, like the rest of us, you are looking for cheaper ink then look no further than the compatible ink cartridge!

If you dread the appearance of the low ink indicator flashing on your printer then join the club! You are not on your own. Many of us are little prepared for the cost of ink cartridge replacements but this doesn’t have to be the case any more.

There is good news because you can now, for a fraction of the cost of an original ink cartridge, purchase a compatible cartridge instead. The cash difference between a compatible and an original is considerable and one that needs to be seen-to-be-believed!

Compatible ink cartridges are a brilliant way to resume printing without shelling out an absolute fortune for those future printouts. For a cheaper alternative to the original cartridge, look no further than a compatible. Whether you need to print out photographs, colorful charts or desktop publishing layouts, the alternative to expensive ink is cheaper compatible ink.

Should you need further information please contact us using the following contact list:
Telephone: 1866-928-3131  email: ink@canadaink.com

Tom Jefferson, Sale Manager